How to view your credit balance Step 1. Dial *123# and press 'Send' or 'Call'. Step 2. Select 'My Balance'. Step 3. Enter the number to see your 'Credit Balance'. Step 4. A pop-up message will appear on your screen with your balance amount. Related articles How to view your credit balance What is Credit Advance? Why can't you see your credit after you Top Up? Prepaid Rates How can you check your balance?