What is Credit Advance?
Digicel Credit Advance gives Prepaid Customers the opportunity to get credit allowance and make use of Digicel services when not having sufficient funds.
How do I qualify to use Digicel Credit Advance?
Any prepaid subscriber is qualified to use the service.
How do I use the Digicel Credit Advance Service?
Customers can use this service by dialing *123# and following the instructions received.
They may also request this in My Digicel, under My Plans Category.
Is there any service charge on My Credit Advance?
There is a fee that will be deducted on repayment of the Credit Advance. Please see break down below.
- FL 2.00 – FL 0.20 Charge
- FL 4.00 – FL 0.40 Charge
- FL 6.00 – FL 0.60 Charge
- FL 10.00 – FL 1.00 Charge
How can I check my Credit Advance balance?
Prepaid customers will be able to check their Credit Advance balance only by sign-in My Digicel, under to Account & Balances category, as Credit Advance Open Balance.
Do I need to have credit in my phone to qualify for a Credit Advance?
No, a Credit Advance can be taken at any time. However, there are restrictions on the amount of credit advance that you can apply for. The amount you are entitled to will be displayed in My Digicel Account, under Account & Balances category, as Credit Advance Open Balance.
How many times can I request a Credit Advance?
You may request an advance as many times as you wish, after repaying any advances previously taken. In other words you must repay any outstanding advance before you can request a 2nd Credit Advance.
Is there an expiry date on the Credit Advance requested?
No. The credit received from the Credit Advance request will not expire and will remain on the account until it has been used.
Can I use this service while roaming?
Yes. Customers will be able to request a credit advance when roaming.
Are there any restrictions for the use of the credit received from a Credit Advance request?
No. Credit received from a credit advance can be used for all network services, such as calls, SMS, Credit U and plan activations.
What happens if I repay my credit advance before exhausting the credit received from my Credit Advance requested?
Credit received from the Credit Advance will be available until it is used.
What is the rate for calls when using the Credit Advance credit?
Rates charged from the credit advance balance will be the same as the prepaid rates.
Click here to see our Prepaid Rates.